Terms & Conditions

By visiting nation-movers.com, requesting a quote, signing a bill of lading or order for service, or otherwise engaging Nation Movers (“Nation Movers,” “we,” “us,” or “our”) to perform a move, you (“Customer,” “you”) agree to be bound by these Terms. If you do not agree, do not use our services.

For interstate household-goods moves, your bill of lading and the applicable tariff are the binding contracts of carriage and will control in the event of a conflict with these Terms. For local or intrastate moves, any state-mandated consumer disclosures will apply in addition to these Terms.

Depending on your order, Nation Movers may provide:

• Local and long-distance household-goods moving.
• Packing, unpacking, and supply of packing materials.
• Loading and unloading labor for customer-rented containers or trucks.
• Specialty handling (piano, safe, artwork, gun-safe, appliance disconnect/reconnect, etc.).
• Commercial and office relocations.
• Short- and long-term storage-in-transit.
• International relocation coordination via licensed freight forwarders and interline partners.

All quotes provided by phone, email, instant online tool, or in-home/virtual survey are for planning purposes unless formalized as a written estimate. We provide three types of written estimates, as defined by the Federal Motor Carrier Safety Administration (FMCSA):

• Binding estimate: the total price based on the inventory and services listed. Changes to inventory or services may require a revised binding estimate.
• Non-binding estimate: an approximation based on the estimated weight and services. The final charge is based on actual weight/volume and services performed and may be more or less than the estimate.
• Not-to-exceed / guaranteed-not-to-exceed: a cap on charges; if actual weight/services come in lower, you pay less.

Estimates assume standard access (no more than one flight of stairs without an elevator, no more than 75 feet of carry distance, no shuttle required, etc.). Access issues, additional items, long-carry, shuttle service, elevator reservations, bulky-item handling, or extra stops may result in additional charges permitted under our published tariff.

To secure a date, we may require a deposit. Unless otherwise stated in writing on your order for service:

• Cancellations & refunds: deposits are fully refundable when cancelled within 14 days after booking. From 14 to 30 days after booking, 50% of the deposit is refundable. After 30 days from the booking date, the deposit is non-refundable. No-shows and cancellations less than 72 hours before the scheduled pickup also forfeit the deposit.
• Rescheduling: one reschedule per booking is typically accommodated without penalty, subject to availability.
• Denial of service: we reserve the right to decline or terminate service if safety, access, or payment conditions materially change, including but not limited to the discovery of non-allowable items, hostile or unsafe environments, or misrepresentation of inventory.

You agree to:

• Provide accurate inventory, access, and destination information and promptly update us on any changes.
• Ensure clear, legal parking at pickup and delivery, reserve elevators where required by the building, and provide a certificate of insurance (COI) request to us at least 48 hours in advance if the building requires one.
• Be present (or designate an adult representative at least 18 years old) at both pickup and delivery to verify inventory and sign required paperwork.
• Transport high-value items personally (see Section 8) including cash, jewelry, original documents, medication, prescription, firearms (unless pre-disclosed and legally allowed), and irreplaceable items of sentimental value.
• Disclose any items weighing more than 300 lbs (e.g., safes, gun-safes, grand pianos, hot tubs) and any items requiring special equipment or permits.
• Prepare appliances per manufacturer instructions or pay for a third-party technician if we are asked to disconnect/reconnect.

Federal law and safety considerations prohibit us from transporting certain items in our trucks. You must remove these from any box we are asked to load. Non-allowables include, without limitation:

• Hazardous materials: fuels, propane tanks, aerosols, paints, solvents, cleaning chemicals, pool chemicals, batteries, fireworks, ammunition, matches.
• Perishable food, open or frozen food, and refrigerated items.
• Live plants and live animals.
• Controlled substances and illegal items.
• Irreplaceable or high-sentimental items you have not declared and agreed to transport.

We reserve the right to refuse to load any item we deem unsafe, illegal, or materially different from the written inventory.

Local moves are typically completed on the same day; we will provide an arrival window at the time of booking.

Long-distance and interstate moves use a delivery spread — a range of business days during which your shipment will be delivered, disclosed on your bill of lading. Spreads are based on shipment weight and distance. We strive to meet the earliest date in the spread but cannot guarantee a specific calendar day unless you purchase a guaranteed-delivery option in writing.

If we fail to provide service on the agreed dates without a valid force-majeure reason, you may be entitled to reimbursement of reasonable, documented out-of-pocket delay expenses under FMCSA rules (49 C.F.R. § 375.407).

“Valuation” is the amount of liability we assume for loss or damage to your goods; it is not insurance. For interstate moves you will select one of the following at the time of booking:

• Released Value Protection (included at no extra cost): our liability is limited to $0.60 per pound per article, as required by federal law. This is minimal coverage.
• Full Value Protection: we are liable for the replacement value of lost or damaged goods, subject to the deductible you select. A premium applies. Certain items of extraordinary value (over $100/lb) must be declared in writing.

Customer-packed boxes (PBO) are covered only for damage resulting from our negligence or from a visibly damaged carton. We are not liable for mechanical or electrical failure of appliances or electronics absent external damage, for items in pressboard or particle-board furniture that cannot withstand normal handling, or for items not disclosed on the inventory.

Claims must be submitted in writing. For interstate moves, you have up to 9 months from the date of delivery to file a written claim (49 C.F.R. § 370). For local/intrastate moves, state law or a shorter contractual period may apply — check your bill of lading.

Note any visible damage or missing items on the inventory sheet at delivery. Submit claims to hello@nation-movers.com with (1) your bill-of-lading number, (2) a description of the item, (3) photos of the damage, (4) proof of value or replacement cost, and (5) the date and location of loss. We will acknowledge receipt within 30 days and issue a final determination within 120 days as required by federal law, absent extraordinary circumstances.

Unless otherwise agreed in writing, payment is due in full at delivery (for long-distance moves) or at the end of the job (for local moves). We accept major credit cards, debit cards, ACH, and certified funds. A surcharge may apply to credit-card payments where permitted by law.

For non-binding estimates, federal law requires you to pay no more than 110% of the non-binding estimate at delivery, with any balance due within 30 days. Any legitimate additional charges beyond 110% will be billed on an extension of credit.

If you dispute a charge, you must contact us in writing within 30 days of delivery so we can investigate before you issue a chargeback. Chargebacks initiated without first contacting us may result in collection activity and adverse credit reporting.

If your destination is not ready, we may place your goods into storage-in-transit, typically up to 180 days under federal rules. Storage charges, warehouse handling, and valuation coverage during SIT are detailed on your bill of lading. After the SIT period expires, your shipment converts to permanent storage under warehouse-receipt terms.

Nation Movers operates as a licensed household-goods motor carrier under applicable federal and state authorities, maintains the cargo and liability insurance required by those authorities, and carries workers' compensation for its crews. You may verify our federal licensing at the FMCSA Protect Your Move site.

All content on nation-movers.com — text, graphics, photos, logos, trademarks, pricing tools, and code — is the property of Nation Movers or our licensors and is protected by U.S. and international intellectual-property laws. You may view and print pages for your personal, non-commercial use. You may not reproduce, scrape, republish, or create derivative works without prior written consent.

You agree not to use the site for any unlawful purpose; not to attempt to gain unauthorized access; not to submit false quote requests or spam; and not to reverse engineer, decompile, or disassemble any portion of the site.

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

You agree to defend, indemnify, and hold harmless Nation Movers, its affiliates, agents, interline partners, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms or the bill of lading; (b) your failure to disclose hazardous, illegal, or non-allowable items; (c) damage caused by items you packed; (d) any violation of applicable law by you; or (e) your negligence or willful misconduct.

To the fullest extent permitted by law, Nation Movers' total liability for any claim arising out of or related to the services shall not exceed the amount of valuation coverage you purchased (or, for released-value shipments, $0.60 per pound per article) or the amount you paid for the specific service giving rise to the claim, whichever is greater. In no event shall Nation Movers be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, loss of business, or loss of sentimental value, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

Nation Movers is not liable for delays or failures to perform caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, earthquakes, floods, hurricanes, fires, labor disputes, fuel shortages, government actions, pandemics, civil unrest, or acts of war or terrorism.

Please read this section carefully — it limits your right to sue in court.

You and Nation Movers agree to first attempt to resolve any dispute informally by contacting us at hello@nation-movers.com. If a dispute is not resolved within 60 days, either party may elect to resolve the claim (excluding small-claims actions) by final, binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in the county of your residence or any other mutually agreed location, by a single arbitrator, in English.

For interstate household-goods moves, you may also elect neutral arbitration under FMCSA 49 C.F.R. § 375.211, which we will provide at no cost to you for claims up to the limits set by that rule.

Class-action waiver. You and Nation Movers each agree that any dispute will be resolved on an individual basis and not as a class, collective, or representative action.

Opt-out. You may opt out of this arbitration agreement within 30 days of first using our services by sending written notice to the email above. Opting out will not affect any other portion of these Terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, and (where applicable) the Carmack Amendment (49 U.S.C. § 14706) and other federal transportation statutes. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of those courts.

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. For material changes, we will provide additional notice where required by law. Your continued use of our services after an update constitutes acceptance of the new Terms.