Claims & resolutions
File a claim — fast, fair, human
How the claims process works
- 1
Notify us within 9 months
Federal regulations give you up to 9 months from delivery to file a written claim. Sooner is always better — call or email as soon as you notice damage or loss.
- 2
Document the issue
Take dated photos of damaged items in the spot they were unwrapped, plus the original packaging. Save serial numbers and any repair estimates you obtain.
- 3
Submit the claim form
Email the form below to our claims team. We'll confirm receipt within one business day and assign a dedicated claims specialist.
- 4
Resolution
Per FMCSA rules we'll acknowledge the claim within 30 days and pay, deny, or make a settlement offer within 120 days. Most claims are closed inside 30.
What to include in your claim
- Move date and order/job number
- Origin and destination addresses
- Itemized list of damaged or missing pieces with descriptions and approximate values
- Photos of the damage and the packaging
- Repair / replacement estimates if available
- Preferred resolution: repair, replacement, or settlement
Coverage applies to articles transported by Nation Movers and follows the valuation option selected on your bill of lading. Released-value protection is $0.60 per pound per article; full-value protection covers the cost of repair, replacement, or cash settlement.
Talk to a claims specialist
We're here to help. Most issues are resolved without paperwork beyond a few photos and a quick email.
